Return Policy for Misak Studios LLC

We accept returns under the following conditions:

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• Damaged or Defective Items: If your product arrives damaged or defective, please contact us within 7 days of receiving your order. We will arrange for a return or replacement at no additional cost.

• Incorrect Item: If you receive an incorrect item, please notify us within 7 days of receiving your order, and we will assist in correcting the mistake.

To initiate a return or exchange, please follow these steps:

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• Contact Us: Reach out to our customer support team at misakstudios@gmail.com with your order number and a description of the issue (damaged, defective, or incorrect item).

• Provide Proof: For damaged or defective items, please include clear photos of the issue to help us resolve the matter quickly.

• Return Instructions: Once we verify your return request, we will provide you with instructions for returning the item, including a return shipping label if applicable.

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Due to the nature of our products, we do not accept returns on the following:

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• Custom or Personalized Orders: Products that were specially made for you or personalized with specific details (e.g., custom engravings) are non-returnable.

• Used or Altered Items: Items that have been used, altered, or washed are not eligible for return.

• Sale or Clearance Items: Products marked as "final sale" or "clearance" are non-returnable.

• Damaged or Defective Products: If your item is damaged or defective, we will cover the return shipping costs.

• Other Returns: If you are returning an item for any other reason, you are responsible for the return shipping fees. Please ensure the item is packaged securely to prevent damage during transit.

• Refunds: Once your return is received and inspected, we will issue a refund to your original method of payment. Please note that shipping fees are non-refundable unless the return is due to an error on our part (e.g., damaged, defective, or incorrect item).

• Exchanges: If you would prefer an exchange (for example, a different size or color), please let us know. We will process the exchange once we receive the returned item, and we will ship the new item at no additional cost to you (in cases of defective or incorrect items).

Returns are typically processed within 5-7 business days of receipt. Refunds may take an additional 3-5 business days to reflect on your account, depending on your bank or payment provider.

If you received a gift from Misak Studios LLC, you can return the item for a store credit. Please follow the same return process and indicate that the item was a gift when contacting customer support.

We reserve the right to update or modify this return policy at any time. Any changes will be posted on this page, and we encourage you to review it periodically. The date of the most recent revision will be noted at the top of the page.

If you have any questions about our return policy or need assistance with a return, please don’t hesitate to contact us:

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Misak Studios LLC
Email: misakstudios@gmail.com
Phone: 407-716-8282

• Custom Orders: If you offer custom designs, clarify that they are non-returnable in your policy, as these cannot be resold or reused.

• International Returns: If you ship internationally, mention the specific return procedures for customers outside the U.S., as international returns can be more complex.

• Exchanges for Size/Color: If you plan to allow exchanges for different products or styles, outline those procedures.

• Return Deadlines: If you want to have a time limit (e.g., 30 days), make sure to state it clearly.

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